Return Policy

Understanding "Returns" for Digital Services

Unlike physical products, digital services and software deliverables cannot be "returned" in the traditional sense. At Vasta Luxe, our Return Policy governs the process by which clients may request revisions, raise quality concerns, or request re-delivery of a milestone that does not meet the agreed specifications. We treat every such request seriously and with the highest priority.

Deliverable Review Period

• Upon delivery of any milestone, the client has 7 calendar days to review the work and raise any concerns or revision requests.
• Deliverables are considered accepted if no written feedback is received within 7 days of delivery.
• Accepted deliverables are eligible for minor adjustments within 30 days under our post-delivery support window, subject to scope limitations.
• Revision requests must be submitted via email to vastraluxe4@gmail.com with specific details of what does not meet the agreed specifications.

Revision and Re-Delivery Terms

• Each project milestone includes up to 2 rounds of revisions at no additional cost, provided the revision requests fall within the originally agreed scope.
• Revisions that represent new requirements or scope changes beyond the original brief will be quoted separately as a change order.
• Vasta Luxe will action approved revision requests within 3–5 business days depending on the complexity and current workload.
• If a deliverable materially fails to meet the agreed functional specifications after 2 revision rounds, a resolution discussion will be initiated between the project manager and the client.

Quality Guarantee

• All mobile applications delivered by Vasta Luxe are tested against the agreed functional requirements before handover.
• We guarantee that delivered iOS and Android applications will pass submission guidelines for the Apple App Store and Google Play Store respectively, provided content and credentials are supplied by the client as agreed.
• Any bugs or defects identified within 30 days of final delivery that are attributable to our development work will be fixed at no additional cost.
• Issues arising from client-side changes, third-party API updates, or platform OS updates after handover are not covered under this guarantee.

Source Code and Asset Return

Upon full and final payment of all outstanding invoices, complete source code, design assets, and project documentation will be delivered to the client. Vasta Luxe does not retain ongoing rights to the custom code developed exclusively for a client project. All assets are returned in industry-standard formats (Figma, GitHub repository, documented APK/IPA files).

Raising a Return Concern

• Email vastraluxe4@gmail.com with the subject "Deliverable Concern — [Project Name] — [Milestone Name]".
• Clearly describe the specific issue, referencing the agreed specification document or scope of work.
• Our project manager will contact you within 1 business day to discuss the concern and agree on a resolution path.
• You may also call us directly at +91-9845039217 during business hours (Mon–Sat, 9am–6pm IST).