Refund Policy

Overview

Vasta Luxe is committed to delivering exceptional mobile app development services. Our Refund Policy is designed to be transparent and equitable. Because we deliver custom digital services — not physical goods — refunds are governed by the stage of work completed and the specific circumstances of each case.

Refund Eligibility

• Pre-commencement refund: If you cancel within 24 hours of signing the agreement and before any work has begun, you are entitled to a 100% refund of any amount paid.
• Partial refund — early stage: If work has commenced but the first milestone has not been delivered, you may be eligible for a partial refund of up to 70% of the amount paid for that milestone, less documented costs already incurred.
• No refund — delivered milestones: Payments for milestones that have been completed and delivered are non-refundable, as the intellectual work product has been transferred to the client.
• Deposits and retainers: Initial deposits paid to secure a project slot are non-refundable once work has been scheduled and resources allocated, regardless of the cancellation date.

Non-Refundable Items

• Third-party service costs (cloud hosting setup, API subscriptions, stock assets, app store fees) paid on behalf of the client.
• Rush fees or expedited delivery surcharges.
• Completed and approved design, prototype, or development milestones.
• Change orders or scope additions that have been executed.

How to Request a Refund

• Email your refund request to vastraluxe4@gmail.com with the subject "Refund Request — [Your Project Name]".
• Provide your full name, project ID, the amount paid, payment date, and a brief explanation of why you are requesting a refund.
• Our billing team will review your request and respond within 3 business days with an eligibility assessment.
• Approved refunds will be processed within 7–10 business days to the original payment method.

Dispute Resolution

If you believe a refund has been incorrectly denied, you may escalate the matter by contacting our management team at vastraluxe4@gmail.com or calling +91-9845039217. We are committed to resolving all refund disputes fairly and aim to reach a resolution within 10 business days of escalation.

Policy Updates

Vasta Luxe reserves the right to update this Refund Policy at any time. Changes will be communicated via email to active clients and posted on our website. Continued engagement with our services following a policy update constitutes acceptance of the revised terms.