Cancellation Policy

Overview

At Vasta Luxe, we understand that business needs can change. This Cancellation Policy outlines the conditions under which you may cancel an active project engagement, the applicable timelines, and any fees that may apply. By engaging our services, you agree to the terms set forth in this policy.

Cancellation Window

• Within 24 hours of signing the agreement and before any development work has commenced — full cancellation is permitted with no penalty.
• Between 24–72 hours of project commencement — a cancellation fee of 15% of the total project value will apply to cover onboarding and resource allocation costs.
• After 72 hours or once the first milestone deliverable has been submitted — the project is considered active and the terms in Section 3 apply.

Cancellation of an Active Project

• Once active development has begun, cancellation requests must be submitted in writing to vastraluxe4@gmail.com.
• All work completed and delivered up to the point of cancellation will be billed in full at the agreed project rate.
• Work in progress (partially completed milestones) will be billed at a pro-rated rate based on percentage of completion as assessed by our project manager.
• Any third-party costs already incurred (API licences, cloud provisioning, design assets) are non-refundable and will be charged to the client.
• Source code and assets for fully paid completed milestones will be delivered to the client within 7 business days of cancellation confirmation.

How to Request a Cancellation

• Send a written cancellation request to vastraluxe4@gmail.com with the subject line "Project Cancellation — [Your Project Name]".
• Include your full name, company name, project ID (provided in your agreement), and the reason for cancellation.
• Our team will acknowledge your request within 1 business day and issue a final statement of account within 3 business days.
• Cancellation is deemed effective only upon written confirmation from Vasta Luxe.

Cancellation by Vasta Luxe

Vasta Luxe reserves the right to cancel a project engagement in cases of non-payment beyond 14 days of invoice due date, breach of the agreed terms of service, or circumstances beyond our reasonable control (force majeure). In such cases, the client will receive a pro-rated refund for any prepaid work not yet commenced, and all completed deliverables will be transferred to the client.

Disputes

Any disputes arising from a cancellation will be handled in accordance with the dispute resolution terms in your master service agreement. Vasta Luxe is committed to resolving all cancellation matters fairly and transparently. You may also contact us at +91-9845039217 to discuss your situation directly with our project management team.