Delivery in 48 Hours

48-Hour Delivery Commitment

Vasta Luxe commits to initiating active project work within 48 hours of receipt of full payment. This means that within 48 hours of confirmed payment clearance, your dedicated project manager will contact you, your development team will be assigned, and the project kickoff process will formally begin. This commitment applies to all new project engagements.

What Happens Within 48 Hours of Full Payment

• Hour 0–4: Payment confirmation email sent to the client with official receipt and project reference number.
• Hour 4–12: Project manager assigned and introductory contact made via email and/or phone to schedule the kickoff call.
• Hour 12–24: Kickoff call conducted (or scheduled within 48 hours if client availability requires), covering project scope, timelines, communication channels, and access requirements.
• Hour 24–48: Development team briefed, project repository created, project management workspace set up, and the first sprint commenced.
• End of hour 48: Client receives a formal project kickoff document confirming team details, milestone schedule, and first deliverable date.

Milestone Delivery Schedule

• Each project is broken into milestones as defined in the agreed Scope of Work document.
• Milestone delivery dates are confirmed at the project kickoff and shared via your project management dashboard.
• Completed milestone deliverables are sent to the client via secure file transfer or repository access, along with a delivery note describing what has been built.
• The client then has 7 days to review the deliverable before it is considered accepted (see Return Policy).
• Subsequent milestones proceed after client acceptance or expiry of the 7-day review window.

Conditions for the 48-Hour Commitment

• The 48-hour commitment is triggered exclusively by receipt of full payment of the agreed project fee or first milestone payment as specified in the contract.
• Partial payments, pending bank transfers, or payment disputes will delay the commencement clock until full clearance is confirmed.
• The client must have completed all required onboarding steps (signed agreement, provision of required access credentials and branding assets) within 48 hours of payment; delays on the client side will pause the commitment clock.
• Force majeure events (natural disasters, power outages, infrastructure failures) may affect this commitment, and Vasta Luxe will communicate any such delays immediately.

Communication During Delivery

• Your assigned project manager is your single point of contact throughout the project.
• Weekly progress updates are sent every Friday with a summary of work completed, upcoming tasks, and any blockers.
• Urgent issues can be raised at any time via email at vastraluxe4@gmail.com or by calling +91-9845039217.
• All project communication is documented in writing to ensure a clear audit trail.

Final Delivery and Handover

Upon completion of all milestones and receipt of final payment, Vasta Luxe will deliver the complete project package — including source code, design files, documentation, and deployment assets — within 5 business days. App store submission support (Apple App Store and Google Play Store) is included as part of the final delivery process, subject to client provision of necessary developer account access.